We process returns only under the following conditions:

• The item received is damaged or defective
• Your order contains missing items
• You received the wrong item

All returned items are inspected by our Customer Service team and must meet the following criteria:

• Item must be unopened and in its original packaging
• Item must be in resalable condition
• Return must be initiated within 48 hours of receiving your order

Please note: We are not responsible for typographical errors or product image inaccuracies on our website. We make every effort to ensure images are as accurate as possible.

Due to health and hygiene regulations, the following product categories are not eligible for return or exchange under any circumstances:

A Return Merchandise Authorization (RMA) number is required before returning any item. Returns received without a valid RMA number will not be accepted.

1. 1
   Contact our Customer Service team within 48 hours of delivery by email or phone to request an RMA number.
2. 2
   Our team will review your request. If approved, you will receive your RMA number and return instructions.
3. 3
   Package the item securely in its original condition and ship it to our Returns Department address below.
4. 4
   Once received and inspected, we will process your return or exchange accordingly.

Please include the following information inside your return package:

If you have not received your order, you must notify us within 15 days from the date your order was placed. Claims submitted after this period cannot be processed.

All shipments are fully insured by the carrier. If your order is confirmed lost in transit, we will work with the carrier to resolve the issue and ensure you are taken care of.

Before shipping any return, please contact us to obtain your RMA number. Ship all approved returns to the address below:

Customer Service Hours: Monday – Friday, 11:00am – 6:00pm EST